Privacy Policy
At Royal Reels Casino, protecting your personal data is more than just a legal requirement — it's a core part of our commitment to responsible service. This Privacy Policy outlines what data we collect, how we use it, your privacy rights, and how we safeguard your information throughout your interaction with our platform.
- 1. Our Commitment to Your Privacy
Your trust is important to us. We follow strict privacy principles, ensure lawful processing, and collect only the data that is essential for delivering a reliable and personalized gaming experience.
- 2. Information We Handle
Depending on your interaction with our website, we may collect the following types of information:
2.1. **Personal identifiers** – such as your full name, mailing address, mobile number, and date of birth.
2.2. **Login & device data** – including IP address, login timestamps, browser metadata, and session identifiers.
2.3. **Financial records** – details related to your payment cards, bank accounts, or other financial tools.
2.4. **Communication history** – including emails, chats, and customer support interactions.
- 3. Legal Grounds for Processing
We process your data based on one or more of the following legal bases:
3.1. Your explicit consent (e.g., for marketing).
3.2. Contractual necessity (e.g., to provide gambling services).
3.3. Compliance with legal obligations (e.g., anti-money laundering).
3.4. Legitimate business interests (e.g., service improvements, fraud prevention).
- 4. How We Use the Collected Data
Your data may be used for various purposes, including:
4.1. Verifying your identity and age.
4.2. Processing deposits, withdrawals, and in-game transactions.
4.3. Managing your account and preferences.
4.4. Improving the usability and performance of our website.
4.5. Delivering customer support and resolving complaints.
4.6. Sending service-related or promotional communications (only if opted in).
- 5. Retaining Your Information
We only keep your information for as long as it is necessary for business, legal, or regulatory reasons. Once the retention period ends, the data is permanently erased or anonymized.
- 6. How We Share Information
We do not sell your personal information. However, we may share limited data with trusted service providers such as:
- Identity verification tools
- Payment gateways
- Cloud infrastructure and analytics services
All third parties are contractually bound to respect your data and apply proper safeguards.
- 7. Security Measures in Place
To protect your data, we implement multiple layers of security, such as:
- Encrypted data transmission (SSL)
- Firewall and intrusion detection
- Access restriction on a need-to-know basis
- Regular vulnerability assessments and audits
- 8. Your Privacy Rights
As a registered user, you may exercise the following rights at any time:
8.1. Request a copy of the data we hold on you.
8.2. Rectify incorrect or outdated information.
8.3. Delete your data (when legally permissible).
8.4. Object to or restrict specific types of processing.
8.5. Withdraw previously granted consent for communication or tracking.
- 9. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain session continuity, personalize your experience, and analyze usage. You may control cookie settings through your browser or device preferences.
- 10. International Use and Data Transfers
If you access our services from outside our operational region, your data may be transferred across borders. In such cases, we ensure the data remains protected by implementing recognized international data protection mechanisms.
- 11. Reach Out to Us
If you have questions or require additional information about how we manage your personal data, please don’t hesitate to contact our Data Privacy Team at [your contact address]. We're here to help.
