Privacy Policy

At Royal Reels Casino, protecting your personal data is part of our commitment to a responsible service. This Privacy Policy explains what data we collect, how we use it, who we share it with, how long we keep it and the rights you have. It forms part of our Terms & Conditions.

1. Who we are

The data controller is Crowngate Entertainment N.V., the operator of Royal Reels Casino, registered in the Autonomous Island of Anjouan, Union of Comoros under number 15748, with its registered office at Mirontsi, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.

2. Data we collect

Identity details — your name, date of birth, address and contact details.
Account and device data — IP address, login times, browser and device information and session identifiers.
Financial data — information about your deposits, withdrawals and payment methods.
Verification documents — identity and address documents provided for KYC.
Communications — emails, live-chat messages and support history.

3. Why we process your data

To provide our services, run your account and process transactions.
To verify your identity and age and to meet anti-money-laundering obligations.
To prevent fraud and keep the Website secure.
To improve our services and personalise your experience.
To send service messages and, where you have opted in, marketing.

4. Legal grounds

We process your data on the basis of performing our contract with you, complying with our legal obligations, our legitimate interests (such as security and service improvement) and, where required, your consent.

5. Sharing your data

We do not sell your personal data. We share limited data with trusted providers who help us operate, such as identity verification services, payment providers and analytics and hosting partners. They are bound by contract to protect your data and use it only as instructed. We may also disclose data where required by law or our regulator.

6. Retention

We keep your data only for as long as necessary for the purposes described, and to meet our legal and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.

7. Security

We protect your data with SSL encryption, access controls, monitoring and regular reviews. No system is completely secure, but we take appropriate measures to reduce risk.

8. Your rights

Access a copy of the data we hold about you.
Correct inaccurate or out-of-date information.
Request deletion of your data where legally permissible.
Object to or restrict certain processing.
Withdraw consent for marketing or tracking at any time.

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

10. International transfers

Where data is transferred outside your region, we apply recognised safeguards to keep it protected.

11. Contact

For any privacy question or to exercise your rights, contact our team at [email protected] or via our Support page.

Last updated: 2026.