Support and help centre

Live chat is available 24/7 from any page once you are logged in, with an average response time of a few minutes. You can also email our team and we aim to reply within four hours.

Withdrawals are reviewed during business hours and most cashouts are sent within a few hours of approval. E-wallet and crypto payments usually arrive the same day, while card and bank transfers can take one to three business days.

We are required to verify the identity of every player before the first withdrawal. Upload a valid photo ID, a recent proof of address and, where requested, a copy of the payment method you used. Verification is usually completed within 24 to 48 hours.

Yes. From your account settings you can set daily, weekly or monthly deposit and loss limits, request a cooling-off period, or self-exclude. Our support team can also apply these limits on your behalf.